Support
Have a question or issue? We’re here to help.
Email: getkinnect@gmail.com
Frequently Asked Questions
How is my sleep score calculated?
Your sleep score is based on three factors from your Apple HealthKit data:
- Duration (50%) — How long you slept relative to the recommended 7-9 hours
- Bedtime Consistency (30%) — How consistent your bedtime is compared to your recent average
- Interruptions (20%) — How many times your sleep was interrupted
No manual input is required. The score is calculated automatically each morning.
What data do you access from Apple Health?
We only read sleep analysis data from HealthKit. This includes sleep start and end times, and sleep stage information (awake, light/core, deep, REM) if available. We do not access any other health data.
What does connecting WHOOP do?
If you wear a WHOOP band, connecting it gives downtime access to your detailed sleep stage breakdown (light, deep, REM, awake time) from the WHOOP API. This data is merged with your HealthKit data for a richer sleep post. Connecting WHOOP is entirely optional.
How do I disconnect WHOOP?
Open the app → Settings → WHOOP → Disconnect. This immediately revokes access and deletes your stored WHOOP tokens from our servers.
Who can see my sleep posts?
Only your accepted friends within the app. Your posts are never public and never shared outside the app.
How do I delete my account?
Contact us at the email above and we will delete your account and all associated data (profile, posts, comments, reactions, friend connections, notifications, and WHOOP tokens).
The app isn’t detecting my sleep data
Make sure:
- Apple Health has sleep data recorded (check the Health app → Sleep)
- You’ve granted downtime permission to read sleep data (Settings → Privacy & Security → Health → downtime)
- You slept with your phone or Apple Watch tracking sleep